One of the key principles enumerated in Lapauw’s Mission Statement is to foster education for our customer partners and our team members. Over the past several months, team members Amanda Lobb and David Bernstein of Lapauw USA have embodied that philosophy, providing education and training in North America and Europe to customers and team members alike.
In January, for example, Lapauw USA’s Amanda Lobb helped breathe new life into the Florida Chapter of the Association for Linen Management (ALM), whose purpose is to advance the textile care industry through education, certification, and best practices. Amanda’s involvement creates opportunities for Lapauw to stand-out as a leader and educator in the industry, while meeting new and existing prospects in a variety of markets. Amanda planned and executed the most well-attended FALM event in more than 5 years, with standing-room-only for a session on Lean Six Sigma, as well as the execution of a successful plant tour at Florida Hospital Laundry.
While Amanda was educating customers and partners in the Southeast of the United States, Lapauw USA’s President, David Bernstein, was working on the West Coast helping to plan, execute, and present at the Textile Rental Services Association’s (TRSA) Production Summit in Southern California. David served as the Plant Tour Coordinator for the event, bringing more than 100 attendees to tour a 100,000 square foot (9.300 square meter) hospitality laundry and a 55,000 square foot (5.100 square meter) factory for rotomolded laundry carts and other plastic items. While at the Production Summit, David also educated attendees on the topic of, “Enhancing Business through Smartphone Apps,” a session so highly reviewed that he has been asked to present a follow-up at the next Production Summit in Philadelphia in the Fall.
In February, Lapauw USA headed to New Orleans, Louisiana, where David presented a session at the annual conference of the Independent Textile Rental Association called, “Setting Mutual Expectations in Contract Negotiations.” Meanwhile, across town at the Ernest N. Morial Convention Center, Amanda educated our party rental customers and prospects at the annual ARA Show. The party rental supply market is a $5 Billion industry, in which Lapauw has quickly become the number one provider of ironing solutions.
One of the highlights of our educational efforts came in March when David was the keynote speaker at the ALM’s IMPACT Conference in Savannah, Georgia. His topic to a standing-room-only crowd was, “Looking Into the Future of the Health and Hospitality Markets,” and discussed the changes that are impacting the healthcare and hospitality industries now and for the foreseeable future including labor issues, transgenerational issues, increased minimum wage, automation, artificial intelligence and machine learning, healthcare reform, industry consolidations, and more.
Finally, in April, Amanda and David visited the factory in Heule, Belgium where they provided training to our worldwide Lapauw colleagues and dealers on a variety of topics including Lapauw’s new tunnel washing solutions, and Lapauw’s party and special event rental ironing solutions. While in Europe, David was honored to also provide a presentation to the European Textile Services Association (ETSA) on the topic of the future of laundry machinery technology.
Lapauw’s Mission Statement represents the vision and values of our leadership and colleagues as demonstrated by our worldwide team members every day. We provide value to our customer partners and our team members through every principle outlined in the Mission Statement, including the education we provide. We are proud of the work being done by David, Amanda, and the rest of our team, so watch for more opportunities to learn from Lapauw’s experienced and competent personnel in the coming days and years.